Scenarios

When you're designing a product, you need to have some real live scenarios in mind for how people are going to use it. Otherwise you end up designing a product that doesn't correspond to any real-world usage. A scenario is closely related to a user-journey, as a scene in a storyboard is related to a particular shot.

This template is taken from - joelonsoftware.com

Pick your product's audiences and imagine a fictitious, totally imaginary but totally stereotypical user from each audience who uses the product in a totally typical way. Chapter 9 of my UI design book (available online for free) talks about creating fictional users and scenarios. This is where you put them.

The more vivid and realistic the scenario, the better a job you will do designing a product for your real or imagined users, which is why I tend to put in lots of made-up details.

Our working methodology takes story-telling seriously. We aim to use video, audio, and creative writing to create rich multimedia stories regarding every element of our product and service design.

This does not mean that we do not end up with a succinct user-story - it simply means we start with richer, more in depth, longer form story telling before condensing these down to a concise written form.